CigaFree Support
We're here to help you get the most out of CigaFree.
Frequently Asked Questions
How does the craving challenge work?
When you feel a cigarette craving, open the app and tap "I Need a Cigarette." CigaFree will start a short 2-minute activity designed to distract your brain and help the craving pass. Most cravings fade within a few minutes.
What should I do if the craving is still there?
If the craving hasn't passed after the first challenge, simply start another one. Many people need a few minutes of distraction for the urge to fully fade.
What happens when I log a cigarette?
When you tap "I Just Had a Cigarette," the app logs the event and may ask a few quick questions about why the slip happened. This helps CigaFree understand your triggers and improve the personalised insights shown in the app.
How does CigaFree detect my smoking patterns?
The app analyses your logged activity to identify patterns such as the time of day you're most likely to smoke, common triggers, and behaviour trends. These insights help you prepare for high-risk moments.
What are risk alerts?
If you open the app during a time when you usually experience cravings, CigaFree may show a gentle alert to help you stay aware and encourage you to start a craving challenge before the urge becomes stronger.
What does the AI coach do?
The AI coach provides encouragement, motivation, and practical advice to help you manage cravings and break smoking habits. You can chat with the coach anytime if you need support.
How is my progress tracked?
CigaFree tracks useful metrics such as time since your last cigarette, cravings resisted, cigarettes avoided, and estimated money saved. These stats help you see how your habits are improving over time.
Can I use CigaFree if I'm only trying to cut down?
Yes. CigaFree works whether you want to quit smoking completely or reduce how much you smoke. The app adapts to your behaviour and supports gradual progress.
Does the app store my personal data?
CigaFree stores only the information needed to provide app features such as progress tracking and pattern insights. Your data is handled according to our Privacy Policy.
Is CigaFree medical advice?
No. CigaFree is a behavioural support tool designed to help people reduce or quit smoking. It does not replace professional medical advice or treatment.